Who we are

Cosmic Amp Works builds, modifies, repairs and refurbishes guitar amplifiers. We are based in Wageningen, The Netherlands and are registered with the Dutch Chamber of Commerce (KvK) under No. 69617546 as Cosmic Ampworks. Our website address is: https://cosmicampworks.com/. You may contact us via info[at]cosmicampworks.nl or through our contact form.

What personal data we collect and why we collect it

Contact forms
In order to submit a message through our contact form, it is required to enter a valid email address (otherwise we won’t be able to reply to your message). The email address that is entered in the contact form will end up in our email inbox. If relevant, contact form messages will be kept for a certain period of time (max. 6 months), for customer service purposes or general follow-up. Email addresses will not be used for marketing purposes.
Surveys, raffles and quizzes
For participating in surveys, raffles and quizzes on our website, it is generally required to enter a valid email address. If we ask for an email address, we will always also explicitly ask whether we could keep that address in our mailing list, in line with the EU General Data Protection Regulation. If permission to keep the address is declined, the address will be deleted as soon as possible, i.e. after we have processed your message or when the relevant raffle or quiz has ended.
Embedded content from other websites
Articles on this site may include embedded content (videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use the open-source WP Statistics WordPress plugin by Verona Labs. Verona labs or the WP Statistics WordPress plugin presently do not yet seem to have an online privacy policy statement (22 May 2018). Opting out of of analytics tracking may be possible by activating your browser’s “private” mode. Website analytics serve to better find and target our audience and markets.

How long we retain your data

We keep contact form entries for six months and analytics records for a year.

What rights you have over your data

You can request that we erase any personal data we hold about you; in that case you may contact us via info[at]cosmicampworks.nl or through our contact form. Any data we are obliged to keep for administrative, legal, or security purposes cannot be erased.

Where we send your data

We do not send your data to third parties.

File a complaint?

If you have any privacy-related concerns or want to file a complaint, please do not hesitate to contact us immediately via info[at]cosmicampworks.nl or through our contact form. You may also file complaint with the relevant data protection agency. Names and contact details of Data Protection Authorities in the European Union can be found here.

Additional information

How we protect your data
We keep as little user-related data in the website’s online database as possible. This website and its back end are actively kept-up-to-date. Our local computers and mailbox are protected by virus scanners and software is kept up-to-date.
What data breach procedures we have in place
In case of a data breach, our website may have to go offline until the problem is solved, if necessary.
What third parties we receive data from
We do not receive any data from third parties.
What automated decision making and/or profiling we do with user data
We do not use automated decision making or profiling.